Refund Policy


At Kyleefashion we believe in keeping our customers happy...always. Our return policies are created with you in mind and ensure that you are satisfied every step of the way.

PLEASE NOTE: Customised good cannot be returned.

Product received in damaged condition/ Manufacturing Defect or Wrong Item:

We advice the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.

In case of any discrepancy, please leave a suitable remark at the time of receipt.

In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact at kylee.info@gmail.com.

Kindly retain all packaging materials and product/s until a set of instructions from  regarding Kyleefashion the same is received.

In case of any other complaints regarding the delivered package, email Kyleefashion at kylee.info@gmail.com within 24 hours of receiving the product.

Do not return any product/s to Kyleefashion before receiving a comfirmation email from Kyleefashion for the same. In case you wish to return a product, write to us at kylee.info@gmail.com within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our customer care team will email you with details on how to return said product. 

In case you email us with regards to returning a product, your email should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that Kyleefashion shall examine the returned products for all such defects/variations, on the basis of the customers' emails.

All shipping costs of returning the defective products to Kyleefashion, over and above such amount paid by customer towards shipping charges while receiving the same from Kyleefashion are to be borne by the customer entirely.

All defective products are to be returned to Kyleefashion in its original condition, original packaging, with the invoice and sealed carefully. Please return your order with the return label issued to you by the customer care team at the time of return confirmation.

Safe receipt of defective product by Kyleefashion is sole responsibility of the customer.

Kyleefashion shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Kyleefashion shall make the necessary modifications/alternations at the cost of the customer.

Refund

Kyleefashion will refund the paid amount only if the the order at delivery is damaged, faulty or if the order is wrong.

No refund will be given by Kyleefashion if the order has been delivered with the color and size as selected by the customer while placing the order.

In the event of the error having occurred on the part of Kyleefashion, the product can be replaced or the amount can be refunded at the sole discretion of  Kyleefashion .

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours. 

TOKEN AMOUNTS ARE NON REFUNDABLE AFTER 24HRS OF PLACING ORDERS

Partial Refunds:

In the case of multiple products being ordered, if for any reason whatsoever, Kyleefashion in unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Kyleefashion shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Kyleefashion .

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours. 

Cancellation:

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund. You will be notified of the same.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours. 

 

Product Disclaimer:

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Kyleefashion are only approximate values.

Because products on Kyleefashion are designer made, hand woven and intricately crafted, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

In case you are unsatisfied with the product received from Kyleefashion, you may contact the customer care team at kylee.info@gmail.com with your complaints/ feedback.